Privacy Policy

Last Updated: 2 July 2026

1. Introduction

Lunar Nest Lighting ("we", "our", "us", or "Lunar Nest Lighting") is committed to protecting your privacy and ensuring that your personal information is collected, used, stored and processed responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, create an account, place an order, subscribe to our newsletter or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Business Name:
Lunar Nest Lighting

Physical Address:
Mossel Bay
South Africa

Email:
info@lunarnestlighting.co.za

Telephone:
075 115 7715

Website:
www.lunarnestlighting.co.za

3. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

Full name
Billing address
Delivery address
Email address
Telephone number
Account username
Password (stored securely in encrypted form by our website platform)
Order history

Transaction Information

When you place an order, we collect information relating to:

Products purchased
Order value
Shipping method
Payment status
Invoice information

Important: Payment card details and banking credentials are processed securely by PayFast. Lunar Nest Lighting does not collect or store your payment card information.

Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring website
Clickstream information

This information helps us improve the performance and security of our website.

4. How We Collect Information

We collect information when you:

Visit our website
Create an account
Place an order
Contact us
Subscribe to our newsletter
Complete a contact form
Leave a product review (where available)
Communicate with us by email or telephone

Certain information is also collected automatically through cookies and analytics technologies.

5. Why We Collect Your Information

We process personal information in order to:

Process and fulfil orders
Deliver purchased products
Verify payments
Provide customer support
Communicate regarding your orders
Create and manage customer accounts
Improve our products and services
Improve website functionality
Detect fraud and enhance security
Comply with legal obligations
Send marketing communications where you have provided your consent

We will only process your personal information where permitted by applicable law.

6. Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may send information about:

New product launches
Promotions
Seasonal collections
Special offers
Company news

Marketing emails are optional.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Transactional emails relating to your orders will continue to be sent where necessary.

7. Customer Accounts

Creating a customer account is optional.

When you create an account, we securely store information necessary to:

process future orders more efficiently;
display your order history;
save your delivery details;
manage your account preferences.

You are responsible for maintaining the confidentiality of your password.

8. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with trusted third parties, including:

Payment Providers

Payments are securely processed by PayFast.

Only information necessary to complete your payment is shared with the payment processor.

Courier Services

To deliver your order, we share relevant delivery information with our courier partners, including:

your name;
delivery address;
telephone number;
email address (where required);
order reference.

Website Service Providers

Our website may use trusted service providers for:

website hosting;
maintenance;
backups;
security monitoring;
email delivery;
analytics.

These providers may process information only on our behalf and only for the services they provide.

Legal Requirements

We may disclose personal information where required by law or where necessary to:

comply with legal obligations;
respond to lawful requests;
prevent fraud;
protect our legal rights.

9. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

remember your preferences;
keep you logged into your account;
maintain shopping cart contents;
analyse website performance;
improve website functionality.

Some cookies are essential for the operation of the website and cannot be disabled without affecting functionality.

10. Analytics

We use Google Analytics to better understand how visitors use our website.

Google Analytics may collect information such as:

pages viewed;
time spent on the website;
browser type;
approximate geographic location;
device type.

This information is aggregated and does not normally identify individual users.

11. Advertising Technologies

Our website may use advertising technologies including:

Google Ads
Meta advertising services
Facebook Pixel

These technologies may use cookies to measure advertising effectiveness, improve campaigns and provide relevant advertising.

Where required, we will request your consent before enabling non-essential advertising cookies.

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

unauthorised access;
misuse;
disclosure;
alteration;
loss;
destruction.

Our website uses encrypted HTTPS connections to protect information transmitted between your browser and our servers.

Although we strive to maintain strong security, no internet transmission or storage method can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as necessary to:

fulfil customer orders;
maintain business records;
comply with tax and accounting requirements;
resolve disputes;
comply with applicable laws.

Information that is no longer required will be securely deleted or anonymised where reasonably practicable.

14. Your Rights Under POPIA

Subject to applicable law, you may request to:

access your personal information;
correct inaccurate information;
update outdated information;
object to certain processing activities;
withdraw consent where processing is based on consent;
request deletion of personal information where legally permissible;
lodge a complaint regarding the processing of your information.

Certain requests may be limited where we are legally required to retain information.

15. Children's Privacy

Our website is intended for use by persons aged 18 years and older.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party websites they visit.

17. International Transfers

Your personal information is primarily processed within South Africa.

Some third-party service providers may store or process data outside South Africa. Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable law.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements or technology.

The updated version will be published on this page together with the revised "Last Updated" date.

Continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Lunar Nest Lighting

Email:
info@lunarnestlighting.co.za

Telephone:
075 115 7715

Address:
6 Ocean Ridge Estate
Melkhout Street
Mossel Bay
South Africa

If you believe your personal information has not been handled in accordance with applicable law, you may also lodge a complaint with the relevant South African regulatory authority responsible for the protection of personal information.