Shipping & Delivery Policy

Last Updated: 2 July 2026

At Lunar Nest Lighting, we are committed to ensuring your order arrives safely and as quickly as possible. We work with trusted courier partners to provide reliable nationwide delivery throughout South Africa.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

1. Delivery Areas

We currently deliver to physical addresses throughout South Africa.

Unfortunately, we are unable to deliver outside of South Africa currently.

Certain remote or outlying areas may require additional delivery time depending on courier availability.

2. Processing Your Order

Orders are processed once:

payment has been successfully received through PayFast;
stock availability has been confirmed.

Orders are generally processed during normal business hours:

Monday to Friday

excluding South African public holidays.

Orders placed after business hours, on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery time is:

5–7 Business Days

This estimate begins once your order has been dispatched.

Delivery times are estimates only and may vary depending on:

your location;
courier routing;
weather conditions;
public holidays;
high seasonal demand;
operational delays;
road closures;
load shedding;
circumstances beyond our reasonable control.

While we always aim to meet estimated delivery times, we cannot guarantee delivery on a specific date or time.

If your purchase is required for a special event or deadline, we recommend placing your order well in advance.

4. Courier Partner

Lunar Nest Lighting uses:

BOBGO

to coordinate deliveries through reputable courier networks across South Africa.

Courier Contact Details

Email:
support@bobgo.co.za

Telephone:
(+27) 12 940 1060

Please note that customers should first contact Lunar Nest Lighting regarding any delivery concerns so that we can assist in resolving the matter as quickly as possible.

5. Shipping Charges

Shipping costs are automatically calculated during checkout.

Delivery charges depend on factors including:

delivery destination;
package size;
package weight;
courier service selected.

The final shipping cost will be displayed before payment is completed.

6. Order Confirmation

After successfully placing an order, you will receive an email confirming that we have received your order.

Once your order has been dispatched, you will receive a second email containing:

shipment confirmation;
courier tracking number;
tracking information where available.

7. Tracking Your Order

You can monitor your shipment using the tracking number provided after dispatch.

If you require assistance with tracking your order, please contact us.

Email:
info@lunarnestlighting.co.za

Telephone:
075 115 7715

We will gladly assist in obtaining updated delivery information from the courier.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure:

street address is correct;
suburb and city are accurate;
postal code is correct;
contact telephone number is valid.

Lunar Nest Lighting cannot be held responsible for delays or additional courier charges resulting from incorrect delivery information supplied by the customer.

9. Delivery Attempts

Courier companies generally require someone to be available to receive and sign for the delivery where applicable.

If delivery cannot be completed because:

nobody is available;
the address cannot be located;
access cannot be obtained;

the courier may:

attempt delivery again;
arrange collection;
charge an additional delivery fee where applicable.

Any additional costs resulting from unsuccessful delivery attempts caused by incorrect customer information may be payable by the customer.

10. Delivery Inspection

We recommend inspecting your order immediately upon delivery.

Please check for:

visible damage;
incorrect items;
missing items;
damaged packaging.

If any issue is identified, please notify Lunar Nest Lighting as soon as possible and, where practical, within 24 hours of receiving your order.

Where applicable, please provide photographs of:

the product;
the packaging;
any visible damage.

Prompt reporting helps us resolve issues quickly.

11. Damaged or Lost Shipments

Lunar Nest Lighting remains responsible for your order until it has been delivered to the delivery address provided during checkout.

If your order is:

lost during transit;
damaged in transit;
delivered incorrectly;

please contact us immediately.

We will investigate the matter with our courier partner and work towards an appropriate resolution, which may include:

replacement;
repair;
collection;
refund,

where appropriate and in accordance with applicable South African consumer legislation.

Please take care when opening your package with sharp objects. Lunar Nest Lighting is not liable for any accidental damage caused to the product during unpacking.

12. Delays Beyond Our Control

Occasionally deliveries may be delayed due to circumstances beyond our reasonable control, including but not limited to:

severe weather;
flooding;
fires;
strikes;
civil unrest;
road closures;
courier operational delays;
vehicle breakdowns;
public holidays;
load shedding;
government restrictions;
pandemics.

Where delays occur, we will endeavour to keep customers informed and provide updated delivery information whenever reasonably possible.

13. Delivery to Businesses

Where delivery is made to a business address:

receipt by reception staff, security personnel or authorised employees may be regarded as successful delivery;
customers are responsible for ensuring someone is available to receive the shipment during business hours.

14. Partial Deliveries

Where an order contains multiple items, it may occasionally be delivered in separate shipments.

Customers will not incur additional shipping charges where we choose to split a shipment.

15. Collection

At present, Lunar Nest Lighting does not offer customer collections unless otherwise agreed in writing.

16. Failed Deliveries

If an order is returned to us because:

the customer supplied an incorrect address;
delivery was repeatedly unsuccessful;
the parcel was unclaimed;

we will contact the customer to arrange redelivery.

Additional courier charges may apply before the order is dispatched again.

17. International Shipping

We currently deliver only within South Africa.

Should international shipping become available in the future, this policy will be updated accordingly.

18. Questions About Delivery

If you have any questions regarding shipping or delivery, please contact us.

Lunar Nest Lighting

Email:
info@lunarnestlighting.co.za

Telephone:
075 115 7715