Returns & Refunds Policy

Last Updated: 2 July 2026

At Lunar Nest Lighting, we take pride in creating beautiful, handcrafted lighting designed to bring warmth and character to your space. Every item is carefully inspected before it leaves our workshop, and we want you to be completely satisfied with your purchase.

This Returns & Refunds Policy explains your options should you need to return a product or request a refund.

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (CPA) or any other applicable South African law.

1. Contact Us

If you need assistance with a return, exchange or refund, please contact us before sending any item back.

Email: info@lunarnestlighting.co.za

Telephone: 075 115 7715

Please include your order number in all correspondence.

2. Change of Mind Returns

If you change your mind after receiving your order, we will gladly assist, provided the following conditions are met.

You must contact us within 7 days of receiving your order.

Returned items must:

be unused;
not have been installed;
be in their original packaging;
include all accessories and components;
be in a resalable condition.

Once the returned product has been received and inspected, and we confirm that it meets the above conditions, we will issue a Lunar Nest Lighting store credit (gift card) equal to the purchase price of the returned product.

Store credit:

is valid for future purchases on our website;
is not redeemable for cash;
cannot be exchanged for a monetary refund.

Original delivery charges are non-refundable.

Customers are responsible for the cost of returning items where the return is due to a change of mind.

3. Damaged or Defective Products

Although every effort is made to ensure products arrive safely, damage can occasionally occur during transit or a manufacturing fault may become apparent.

If your order arrives damaged or appears to be defective, please notify us within 24 hours of receiving your delivery.

To help us assess your claim, please email:

your order number;
a description of the issue;
clear photographs of:
- the product;
- any visible damage;
- the packaging (where applicable).

Our team will review the information and advise you of the next steps.

Where appropriate, we may:

repair the product;
replace the product;
replace the damaged component;
arrange collection of the item;
provide a refund where required by applicable law.

4. Incorrect Products

If we accidentally send you the wrong item, please notify us as soon as reasonably possible.

Once confirmed, we will arrange collection of the incorrect product and send the correct item at no additional cost to you.

5. Faulty Products

If a product develops a manufacturing defect after delivery, please contact us as soon as the issue becomes apparent.

Depending on the nature of the fault and your rights under the Consumer Protection Act, we may:

inspect the product;
arrange repair;
replace the product;
provide an appropriate refund.

Normal wear and tear, misuse or accidental damage are not considered manufacturing defects.

6. Handmade Products

Our lighting products are handcrafted.

As a result, slight differences in:

colour;
finish;
grain;
texture;
shape;
natural materials;

are normal characteristics of handmade products.

These natural variations contribute to the uniqueness of each item and are not considered defects.

7. Products That Cannot Be Returned

Unless required by law, we cannot accept returns for products that:

have been used;
have been installed;
have been modified or altered;
have been damaged after delivery due to misuse or negligence;
are not returned in their original condition;
are missing parts, accessories or packaging.

8. Return Shipping

For change-of-mind returns:

customers are responsible for return shipping costs;
customers remain responsible for the safe return of the goods until they are received by Lunar Nest Lighting.

For products confirmed to be:

defective;
damaged in transit;
incorrectly supplied;

Lunar Nest Lighting will arrange or reimburse reasonable return shipping costs where applicable.

9. Inspection of Returned Goods

All returned products are inspected upon arrival.

If a returned item does not meet the conditions outlined in this policy, we may:

decline the return;
return the item to the customer;
reduce the refund or store credit where permitted by law to reflect damage or diminished value caused after delivery.

10. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method wherever reasonably possible.

Refund processing times may vary depending on:

the payment provider;
banking institutions;
PayFast processing times.

Please allow several business days after approval for funds to reflect in your account.

11. Exchanges

If you would prefer a different product instead of a store credit, please contact us.

Where stock is available, we will gladly assist with exchanges.

If the replacement product differs in price:

any additional amount must be paid before dispatch; or
any balance owing may be issued as store credit or refunded where applicable.

12. Cancellation of Orders

Orders may be cancelled before dispatch.

If payment has already been received, any applicable refund will be processed in accordance with this policy and South African consumer legislation.

If an order has already been dispatched, it will be treated as a return request.

13. Consumer Protection Act

Nothing contained in this Returns & Refunds Policy limits, excludes or replaces any rights available to consumers under the Consumer Protection Act, 2008.

Where any provision of this policy conflicts with applicable consumer legislation, the applicable legislation shall prevail.

14. Need Assistance?

We want every customer to enjoy their Lunar Nest Lighting purchase.

If you have any questions about a product, delivery or return, please contact us and we will gladly assist.

Lunar Nest Lighting

Email:
info@lunarnestlighting.co.za

Telephone:
075 115 7715